Customer Return, Refund and Exchange Policy

In  Person Retreats

By purchasing a product or reserving a spot at one of our in-person retreats, you agree to our non-refundable policy. If you are unable to attend, you may transfer your spot to another person of your choosing. However, you may not post on any of our retreat pages to find a replacement—this must be done on your personal page or anywhere else of your choosing.

We highly recommend that you protect your investment by purchasing travel insurance through TravelGuard. Visit travelguard.com to explore policy options that may cover unexpected cancellations.

Return, Refund and Exchange Policy

Our Return, Refund & Exchange Policy governs product returns for purchases from our eCommerce store, covering digital and physical items. It defines refund eligibility, applicable circumstances, and the time frame for returns, exchanges, and refunds, ensuring a transparent shopping experience.

Exchange and Return Process for Digital Products

Refund Request Timeframe
Refund requests must be made within 30 days of the purchase date for both digital and physical products.

Timeframe
Refunds for digital products will be processed within 14 business days of receiving the returned product.

Conditions
Refunds are offered under the following circumstances:

  • Refunds are available if the product was not downloaded or if it was paid for twice.
  • We do not offer refunds for change of mind, buyer’s remorse, or if you missed a live workshop.
  • Refunds are available for valid reasons, such as duplicate payments for digital products or incorrect sizing for physical products.

Non  Refundable Items or Services

  • Once a digital download link has been accessed or the download process has started, refunds cannot be issued to prevent abuse of downloadable content.
  • Products marked as "Final Sale" are non-refundable.
  • Online courses are non-refundable once the first module has been accessed. This policy ensures students commit to the course before seeking a refund.
  • Subscription or membership services are non-refundable. Customers can cancel their subscription to prevent future charges.

Refund Process

To request a refund for a digital product:
    1. Submit a refund request by emailing us at support@magicdana.com
    2. Provide the following information:
  • Order number
  • A description of the issue
  • Any relevant photos, if applicable

Refund Method
Refunds will be processed using the same payment method used for the original purchase. If that method is unavailable, an alternative method may be used.

Exchange and Return Process for Physical Products

Return Requests
To return a physical product, please follow these steps:

    1. Contact our customer support (email: support@magicdana.com) for a return authorization.
    2. Once authorized, follow the instructions provided for shipping the item back to us.

Exchanges
Exchanges are allowed for incorrect sizes or damaged/defective items. Contact our customer support for details.

Return Shipping Costs
  • If the return is due to a product defect or an error on our part, we will cover the return shipping costs.
  • Otherwise, the customer is responsible for return shipping costs.

Item Condition
  • Items must be returned in original condition, with all original packaging and accessories included.
  • Refunds will be issued if the product arrives damaged, is defective, or does not match the product description.
  • Washed and/or worn items cannot be returned.

Refund Timeframe
Refunds for physical products will be processed within 14 business days of receiving the returned item.

Refund Inclusions
  • Refunds for physical products include the cost of the product but do not include shipping fees or taxes unless the return is due to an error on our part.

Chargeback Requests

We will analyze chargeback requests according to the guidelines outlined in this policy. Our customer support team will review each request, considering all pertinent information, documentation, and transaction history. This ensures our decision aligns with industry best practices and our company's established policies.

Additional Terms and Conditions

By continuing to shop with us, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in our refund policy, including these additional terms and conditions.

If you have any questions or need further assistance, please don't hesitate to contact our customer support team:
Soul Retreat LLC. Email: support@magicdana.com

Thank you for shopping with us!